Terms of Service

Move Telematics is a fleet telematics platform operated from Pakistan by Khalil Labs (SMC-Private) Limited ("Khalil Labs"). References to "we", "us" and "our" in these terms refer to Khalil Labs. References to "you" or "your" refer to the person or organization accessing the website at movetelematics.com, the mobile applications, the API, or any other Move Telematics service (together, the "Service").

By accessing or using the Service, you agree to be bound by these terms. If you do not agree, do not access or use the Service.

Move Telematics, including the mobile apps, is free to use for registered accounts. Accounts are created by us or by your organization's account administrator, and we may grant, refuse, suspend or withdraw access at our discretion, for example where these terms are breached.

We do not collect any payment for free use. The pricing published on movetelematics.com/pricing describes our paid plans; nothing on the website or in the apps is a binding offer until a paid subscription is agreed in writing, on the terms in Section 2A.

This section describes the commercial terms that apply if you sign a paid subscription with Move Telematics. It does not apply to free use described in Section 2.

Yearly subscription. Paid subscriptions are sold by plan as a yearly subscription, priced per vehicle (or, for the Field Force plan, per agent). The per-vehicle price you sign at is fixed for that subscription year — no mid-year increases, no add-on creep, no extra charge for new features released during the year.

Annual billing. Fees are billed annually, payable in advance of each subscription year, unless a different schedule is agreed in writing.

Mid-year additions. Additional vehicles added during the year are billed pro-rated to the remainder of the subscription year, at the same per-vehicle price you are on, and renew aligned with the main subscription.

Renewal. The subscription does not auto-renew. Before the end of each subscription year, Move Telematics will contact you with a renewal offer. The Service will continue only if you renew. At renewal you may stay on your plan or change to a different plan.

The Service is provided on an "AS-IS" and "AS-AVAILABLE" basis, without warranty of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or availability.

Location, speed and driving data depend on third-party tracking hardware, mobile networks and satellite signals, and may be delayed, incomplete or inaccurate. You should not rely on the Service as the sole basis for safety-critical, life-critical, or regulatory decisions, or as an emergency or theft-response service.

To access most features of the Service, you must create an account through our identity provider, Clerk. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@movetelematics.com if you become aware of any unauthorized use of your account.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. The Service is intended for commercial fleet operators and is not directed to consumers or to children under 13.

You retain ownership of the data you upload, generate, or transmit through the Service — including vehicle telemetry, trip records, and tenant settings ("Your Data"). You grant Move Telematics a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Your Data solely to provide the Service to you.

You are responsible for ensuring that you have the legal right to collect and process the data you submit to the Service — including, where applicable, drivers' consent to location and telematics monitoring under the laws that apply to you.

Before tracking a vehicle, you must have the right to do so (for example, you own or lease it, or its owner has authorised you), and you must tell anyone who drives it that its location, speed and driving events are recorded and who can see them. Where the law requires it, you must obtain the driver's consent. You must not use the Service to track a person covertly or without a lawful basis.

The handling, storage, and retention of Your Data is described in our Privacy Policy, which forms part of these terms.

The Service may allow you to integrate with third-party tracking platforms or services by providing API keys, passwords, or other credentials for those platforms ("Integration Credentials"). You represent and warrant that you have the right to use those credentials and to authorize Move Telematics to use them on your behalf for the integration.

We store Integration Credentials encrypted at rest, never log them in plain text, use them only to perform the integration you requested, and delete them on request. You can request deletion of any Integration Credential by emailing support@movetelematics.com.

Move Telematics is not affiliated with, endorsed by, or sponsored by any third-party tracking platform. We disclaim all liability for the third party's response to your use of their platform through the Service — including, without limitation, account suspension, API throttling, fee changes, or changes to their terms of service. You are responsible for complying with the terms of service of any third-party platform whose credentials you provide.

To prevent abuse of any free, evaluation or other promotional access we may offer, the Service records and retains the International Mobile Equipment Identity (IMEI) of GPS tracking devices that connect to the Service, along with the cumulative time each IMEI has spent on free or evaluation access. This record is retained even after an account is closed or deleted, and may be used to deny re-enrollment of the same device into a future free or evaluation period.

You acknowledge and agree that IMEI is a hardware identifier of the tracking device, not a personal identifier of any individual driver or operator, and that we may retain this record for legitimate anti-abuse purposes notwithstanding account deletion.

You agree not to use the Service:

• To track any person, vehicle, or asset without the legal right to do so;
• To conduct unauthorized surveillance of individuals;
• To violate any applicable law or regulation, including privacy, labor, telecommunications, or vehicle-tracking laws in your jurisdiction;
• To interfere with, disrupt, or circumvent the security or integrity of the Service;
• To attempt to access another tenant's data or the underlying infrastructure;
• To reverse-engineer, decompile, or extract the source code of the Service except where permitted by applicable law;
• To use the Service to build a competing product;
• To resell, sublicense, or redistribute the Service except as we expressly authorize in writing.

Move Telematics is software-only. We do not sell, install, configure, or support GPS tracking hardware. You are responsible for sourcing your hardware, the SIM cards and cellular connectivity those devices require, and any installation or commissioning work.

We work with Teltonika tracker hardware and have tested integrations with widely-deployed Teltonika models. We do not warrant compatibility with any specific device, firmware, or cellular carrier.

We do our best to keep the Service available, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or factors outside our control. We may change, add, remove or replace features over time; where a change materially reduces a paid plan, we will tell you in advance.

Move Telematics, its logo, the name "Move Telematics", the product design, and the underlying software are owned by Khalil Labs (SMC-Private) Limited. These terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal fleet operations while your account is active. All rights not expressly granted are reserved.

All third-party trademarks, logos, and brand names referenced on the website, in the product, or in any Move Telematics communication are the property of their respective owners. Mention of a third-party platform, tracker, or service does not imply any partnership, endorsement, or sponsorship.

To the maximum extent permitted by applicable law, the Service is provided without warranty of any kind. We disclaim all implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, title, and quiet enjoyment.

To the maximum extent permitted by applicable law, in no event will Move Telematics, its operators, employees, or contractors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of (or inability to use) the Service — whether based on contract, tort, strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total cumulative liability arising out of or related to these terms or the Service is limited to the greater of (a) the fees you have paid to Move Telematics in the twelve (12) months preceding the event giving rise to the claim, or (b) zero, where no fees have been paid (as is the case for free use).

You agree to defend, indemnify, and hold harmless Move Telematics and its operators from and against any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to (a) Your Data, (b) your use of the Service in violation of these terms, (c) your violation of any applicable law, or (d) your violation of any right of a third party — including, without limitation, the privacy rights of any driver or worker whose data is collected through the Service.

These terms are governed by the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these terms or the Service that cannot be resolved through good-faith negotiation will be submitted to the exclusive jurisdiction of the courts of Lahore, Pakistan.

Nothing in this section limits any non-waivable right you may have under the consumer protection laws of your country of residence.

The Move Telematics mobile apps are free to download. They are for users with a registered Move Telematics account; signing in and continuing past the in-app agreement screen confirms you accept these terms and the Privacy Policy. We record the date, version and app platform of your acceptance.

If you downloaded the app from Apple's App Store: these terms are between you and Khalil Labs (SMC-Private) Limited only, not Apple, and we — not Apple — are responsible for the app and its content. Your licence is limited to using the app on Apple-branded devices you own or control, as allowed by the App Store's Usage Rules. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the fullest extent the law allows, Apple has no other warranty obligation. We, not Apple, are responsible for handling any claims relating to the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, consumer protection or privacy claims, and claims that it infringes a third party's intellectual property. You confirm you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and are not on any US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you downloaded the app from Google Play, Google Play's Terms of Service also apply to the download, and we, not Google, are responsible for the app.

You can delete your account from inside the app (Settings → Delete account) or on our account deletion page.

We may update these terms from time to time. When we do, we will update the effective date at the top. Material changes will also be communicated by email to the address registered to your account, and (where it would be practical) by a notice on the dashboard. Continued use of the Service after the effective date of an updated version constitutes acceptance of the updated terms. When the change is material, the mobile app asks you to review and accept the new version before you continue.

You may stop using the Service and close your account at any time from the mobile app (Settings → Delete account), on our account deletion page, or by emailing support@movetelematics.com. We may suspend or terminate your access to the Service at any time, with or without notice, if we believe in good faith that you have violated these terms or are using the Service in a way that exposes us or other users to harm. Sections 5–7 and 11–14 survive termination.

Questions about these terms or the Service go to support@movetelematics.com.